Question 1

How long does it take to get my products?

Accepted Answer

Orders are sent from our Sunshine Coast (QLD) facility. Average shipping times to metro regions: QLD: 2-3 business days, NSW: 3-4 business days, ACT: 3-4 business days, VIC: 4-5 business days, SA: 5-6 business days, NT: 7-8 business days, WA: 7-8 business days, TAS: 9-10 business days.

Question 2

Can I track my delivery?

Accepted Answer

Yes, tracking information will be provided once your product has been dispatched.

Question 3

How much does delivery cost?

Accepted Answer

Shipping rates can vary depending on your region. Enter your address at checkout and the freight charge will appear.

Question 4

Do you offer professional assembly and setup for mobility scooters?

Accepted Answer

Yes, during checkout, you can choose to add professional assembly and setup for your mobility scooter for an additional fee. This service is generally only available in metro regions.

Question 5

Is my payment data safe with you?

Accepted Answer

Yes, we use Shopify Payments, a Level 1 PCI DSS compliant payment processor. We also use SSL encryption to protect your data during transmission.

Question 6

Do you offer warranty for your products?

Accepted Answer

All ROVA products have a free 12 month warranty covering any faults or manufacturing defects. Extendable warranties are available for an additional charge.

Question 7

Do you offer refunds?

Accepted Answer

Yes, in the case of a product fault or manufacture defect, please email us with details and provide photos/video of the issue. For more information, read our refund policy.

Question 8

Do I need a license for a mobility scooter?

Accepted Answer

No, you don't need a license to drive a mobility scooter in Australia. However, you must follow the rules and regulations, such as a maximum speed of 10 km/h on level ground and giving way to pedestrians.

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