How long does it take to get my products?

Orders are sent from our Sunshine Coast (QLD) facility. Average shipping times to metro regions: QLD: 2-3 business days, NSW: 3-4 business days, ACT: 3-4 business days, VIC: 4-5 business days, SA: 5-6 business days, NT: 7-8 business days, WA: 7-8 business days, TAS: 9-10 business days.

Can I track my delivery?

Yes, tracking information will be provided once your product has been dispatched.

How much does delivery cost?

Shipping rates can vary depending on your region. Enter your address at checkout and the freight charge will appear.

Do you offer professional assembly and setup for mobility scooters?

Yes, during checkout, you can choose to add professional assembly and setup for your mobility scooter for an additional fee. This service is generally only available in metro regions.

Is my payment data safe with you?

Yes, we use Shopify Payments, a Level 1 PCI DSS compliant payment processor. We also use SSL encryption to protect your data during transmission.

Do you offer warranty for your products?

All ROVA products have a free 12 month warranty covering any faults or manufacturing defects. Extendable warranties are available for an additional charge.

Do you offer refunds?

Yes, in the case of a product fault or manufacture defect, please email us with details and provide photos/video of the issue. For more information, read our refund policy.

Do I need a license for a mobility scooter?

No, you don't need a license to drive a mobility scooter in Australia. However, you must follow the rules and regulations, such as a maximum speed of 10 km/h on level ground and giving way to pedestrians.

Terms of Sale

Ensure a smooth ride – find everything you need to know about your ROVA purchase here.

ROVA Mobility | Terms of Sale

Welcome to ROVA Mobility, your one-stop shop for mobility scooters in Australia. We offer a wide range of mobility scooters to suit your needs and budget, and we are committed to providing our customers with the best possible service.

These Terms of Sale govern your purchase of any product from ROVA Mobility. Please read them carefully before placing an order. By placing an order, you agree to be bound by these Terms of Sale.

Product Information

We strive to provide accurate and up-to-date information about our products on our website. However, we cannot guarantee that the information will always be accurate or complete. If you have any questions about a product, please contact us before placing an order.

Pricing

All prices on our website are in Australian dollars and include GST. We reserve the right to change our prices at any time without notice.

Payment

We accept payment by Visa, Mastercard, Amex, Google Pay, Apple Pay, PayPal, Bank Transfer & Cash on pick up. Payment is required in full before the product is shipped or collected.

Shipping

Rates are calcuated at checkout once you enter your delivery address. Shipping is non-refundable.

Returns

Simply contact us with any concerns, and we will endeavor to resolve the problem you may have. If the issue cannot be adequately resolved, a return or replacement can be organised. For more detail, click here.

Warranty

All of our mobility scooters come with a one-year warranty with an option to extend for up to 3 years. For more information, click here.

Contact Us

If you have any questions or concerns about our Terms of Sale, please contact us.

Disclaimer

ROVA Mobility makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. ROVA Mobility shall not be liable for any damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

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Terms of Sale

ROVA Mobility | Terms of Sale