Frequently Asked Questions
If you can't find an answer dont hesitate to call us on 1300 GO ROVA (1300 467 682)
Shipping & Delivery
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Orders are sent from our Sunshine Coast (QLD) facility.
Below are average shipping times to metro regions.
Allow slightly longer for outer metro & regional areas.
QLD: 2-3 business days
NSW: 3-4 business days
ACT: 3-4 business days
VIC: 4-5 business days
SA: 5-6 business days
NT: 7-8 business days
WA: 7-8 business days
TAS: 9-10 business days
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Yes, tracking information will be provided once your product has been dispatched.
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Shipping rates can vary depending on your region.
Enter your address at checkout and the freight charge will appear.
If you are unhappy with the freight charge, simply abandon the shopping cart and no order will be placed.
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Yes, we ship Australia wide*.
* Some very remote locations are not possible for delivery (ie. Kangaroo Island, Cape York, etc).
Please contact us before purchase if you think you may live in a similar remote location.
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Yes, we do!
During checkout, you can choose to add professional assembly and setup for your mobility scooter for an additional fee.
This service is especially helpful if you're not comfortable assembling the scooter yourself or if you have any mobility limitations.
This service is generally only available in metro regions. In this event, we will contact you to find a solution for you.
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We also offer a packaging disposal service to remove the cardboard and packing materials from your scooter delivery.
* The packaging of your moblity scooter consists of the outer cardboard box, internal foam/plastic coverings and the non-standard small pallet (generally 900x1200mm 'Euro-pallet').
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Both the unpack/setup service & packaging disposal service can be arranged after your scooter has been delivered.
Simply give us a call or send us an email upon delivery and we'll be happy to get you scheduled.
Payments & Safety
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Yes, your payment data is safe with us. We use Shopify Payments, which is a Level 1 PCI DSS compliant payment processor. This means that Shopify Payments follows the highest industry standards for security to protect your credit card information.
In addition to using Shopify Payments, we also take several other steps to protect your payment information:
- We never store your full credit card number on our servers.
- We use SSL encryption to protect your data during transmission.
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VISA, Mastercard, American Express, Paypal, Bank Transfer and Cash.
Please contact us if you have another method of payment.
Warranty & Repair
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All ROVA products have a free 12 month warranty.
This covers any faults or manufacturing defects.
It does not cover physical damage, improper use, or abuse.Extendable warranties are available (additonal charge).
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If you have and issue, please contact us by email with a detailed description of the problem.
Please also include photos and/or video to help us understand the problem.
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We recommend every 12 months.
ROVA scooters are designed to be low maintenance, but a regular check safety items like.
- nuts/bolts/wires secure
- suspension/brakes/tyres
- wheel bearing condition
- moving part lubrication
- tyre pressures
- battery condition
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We have a network of repairers and service technicians around Australia we can recommend.
Please contact us to find your local technician.
Returns & Refunds
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Yes, please contact us.
In the case of a product fault or manufacture defect, please email us with the fault/defect and provide photos/video to help us understand the problem.
For more information, read our refund policy.
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Please contact us to help facilitate a return.
Your New Scooter
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- Read the user manual and understand all the controls and features.
- Charge the battery fully before using it for the first time.
- Test drive the scooter in a safe and open area.
- Familiarise yourself with the weight, balance, and stability of the scooter.
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- Be visible to other road users and pedestrians.
- Follow traffic rules and pedestrian safety guidelines.
- Maintain a safe speed and be alert to your surroundings.
- Secure any belongings and maintain your scooter regularly.
- Plan your route carefully and avoid overloading your scooter.
- Approach road transitions and uneven terrain 'front on' to prevent a rough ride or potential tipping of the scooter.
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Elite and Metro Scooters: Capable of handling off-road terrain.
Scout Scooter: A hybrid scooter suitable for both indoor and outdoor environments, including mild off-road conditions.
Activ Scooter: Primarily designed for indoor use but can also navigate outdoor areas with gentle terrain.
* Please use your scooter in a safe manor and within your abilities.