How long does it take to get my products?

Orders are sent from our Sunshine Coast (QLD) facility. Average shipping times to metro regions: QLD: 2-3 business days, NSW: 3-4 business days, ACT: 3-4 business days, VIC: 4-5 business days, SA: 5-6 business days, NT: 7-8 business days, WA: 7-8 business days, TAS: 9-10 business days.

Can I track my delivery?

Yes, tracking information will be provided once your product has been dispatched.

How much does delivery cost?

Shipping rates can vary depending on your region. Enter your address at checkout and the freight charge will appear.

Do you offer professional assembly and setup for mobility scooters?

Yes, during checkout, you can choose to add professional assembly and setup for your mobility scooter for an additional fee. This service is generally only available in metro regions.

Is my payment data safe with you?

Yes, we use Shopify Payments, a Level 1 PCI DSS compliant payment processor. We also use SSL encryption to protect your data during transmission.

Do you offer warranty for your products?

All ROVA products have a free 12 month warranty covering any faults or manufacturing defects. Extendable warranties are available for an additional charge.

Do you offer refunds?

Yes, in the case of a product fault or manufacture defect, please email us with details and provide photos/video of the issue. For more information, read our refund policy.

Do I need a license for a mobility scooter?

No, you don't need a license to drive a mobility scooter in Australia. However, you must follow the rules and regulations, such as a maximum speed of 10 km/h on level ground and giving way to pedestrians.

ROVA Repairs

Is your mobility scooter not working properly or are you in need of some mobility scooter spare parts? ROVA have experienced manufacturing and service technicians that can get your mobility scooter in working order again.

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Scooter Repairs

Whether you have a punctured tyre or need a new battery, ROVA have all your mobility scooter repairs and replacement needs.

This form MUST be submitted for ALL potential warranty issues, repairs and parts
If you are requiring replacement parts, please upload a video or photo of any damage or the part you’re looking to replace.
If you are experiencing battery issues, upload a photo of your battery serial number and the report from a “load” test as conducted by a professional.
If your scooter is not running, or has error codes on you LCD screen, send a photo of your LCD screen when it is turned on.

If you have mobility scooter insurance your repairs may be covered by your policy.

If any other parts are the issue, send a photo or video.
Please note: Your Repair Form will not submit if you have not uploaded the documentation required.

THIS IS THE FASTEST WAY TO GET YOUR ISSUE ADDRESSED

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Australia wide Service Providers

We have support for you all over Australia

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Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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ROVA Repairs

Scooter Repairs

Australia wide Service Providers

Returns & Refunds